Thank you for choosing Stepsavvyshop. We strive to provide excellent service and ensure customer satisfaction. Please review our refund and cancellation policy below.

1. Service Cancellation

Clients may cancel scheduled services by providing notice at least 2days in advance of the scheduled service date, via email at singh202207@gmail.comor phone at 918604190273.

· Cancellations made with sufficient notice will receive a full refund.

· Cancellations made less than 2 days before the service date may be subject to a cancellation fee of 5%.

2. Refund Eligibility.

Refunds are considered under the following circumstances:

· The service was not provided as described.

· The service was not delivered due to unforeseen circumstances on our part.

To request a refund, please contact us at singh202207@gmail.com within 2days of the service date.

3. Non-Refundable Services

Certain services are non-refundable, including:

Services that have been fully rendered.

4. Processing Refunds

Approved refunds will be processed and issued within 2 business days. Processing times may vary depending on your financial institution

5. Partial Refunds 

If a service has been partially rendered or partially completed, partial refunds may be issued at our discretion, based on the proportion of the service completed.

6. Force Majeure

We are not liable for delays or cancellations caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, or other force majeure events.

7. Governing Law

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Haryana,India.

8. Contact Us

For questions or concerns regarding this policy, please contact us at:

• Email: singh202207@gmail.com

• Phone: 918604190273

• Address: 1403, 14 Floor, Ocus Quantum, Sector 51, Gurgaon Sector 45, Gurgaon- 122003, Haryana